General terms and conditions of sale
General Terms and Conditions of Sale of Products Sold on oxaliscuisine.com and through billetweb.fr
Last updated: 28/08/2025
Article 1 – Purpose
These terms govern the sales by Oxalis Ecole de cuisine végétale ASBL of courses and training in plant-based cooking, as well as any other plant-based gastronomy activities presented on the Oxalis website: www.oxaliscuisine.com.
Acceptance of participation in these activities through payment by the customer constitutes full and unconditional acceptance of the present General Terms and Conditions of Sale in force, as published on the Oxalis website (www.oxaliscuisine.com).
The customer guarantees that they have the legal capacity to validly contract for the products and services offered by OxalisEcole de cuisine végétale ASBL.
Article 2 – Prices
Our product prices are indicated in euros, inclusive of all taxes, unless otherwise stated, and excluding processing and shipping fees.
All orders, regardless of origin, are payable in euros.
Oxalis Ecole de cuisine végétale ASBL reserves the right to modify its prices at any time, but the product will be invoiced based on the rate in effect at the time of order confirmation and subject to availability.
Products remain the property of Oxalis Ecole de cuisine végétale ASBL until full payment has been received.
Article 3 – Orders
Orders can be placed on www.oxaliscuisine.com.
Contractual information is presented in French and will be confirmed at the latest at the time of order validation.
Oxalis Ecole de cuisine végétale ASBL reserves the right not to process a payment or to refuse an order for any reason, particularly in the event of supply issues or difficulties with the order received.
Article 4 – Order Confirmation
Any order placed on oxaliscuisine.com implies acceptance of these General Terms and Conditions of Sale. Confirmation of the order constitutes full and complete acceptance of these terms without exception or reservation.
All data provided and the recorded confirmation will serve as proof of the transaction.
You declare that you are fully aware of this.
Order confirmation shall be deemed as signature and acceptance of the operations carried out.
A summary of your order information will be sent to you via the confirmation email address provided.
Article 5 – Payment
Validation of your order implies an obligation to pay the indicated price.
Payment is made by credit card through the secure Billetweb system.
Your card will only be charged when the order is dispatched. In the case of partial deliveries, only the dispatched products will be charged.
Article 6 – Availability
Our products are offered as long as they are displayed on oxaliscuisine.com and within the limit of available spaces.
In case of unavailability after your order is placed, you will be informed by email. Your order will be automatically cancelled, and no payment will be charged.
Furthermore, oxaliscuisine.com is not intended for large-scale sales. Oxalis Ecole de cuisine végétale ASBL therefore reserves the right to refuse orders of more than 10 identical items.
Article 7 – Delivery
Ordered products are sent to the email address provided during the ordering process, within the timeframe indicated on the order confirmation page.
Article 8 – Postponement or Cancellation by Oxalis Ecole de cuisine végétale ASBL
Oxalis Ecole de cuisine végétale ASBL reserves the right to cancel or modify the composition and/or dates and times of courses depending on the number of participants, supply issues, and/or in accordance with precautionary principles.
Participants with a reservation for a cancelled course will be notified at the email address provided upon booking. They will then be offered two options: transfer their booking to another course of equal value (subject to availability) or receive a full refund of the booking price.
Article 9 – Postponement or Cancellation by a Participant
Postponement or cancellation will only be taken into account if the participant notifies Oxalis: Plant-Based Gastronomy by email (oxaliscuisine@gmail.com) at least 7 days before the start of the course (or training or “plant-based table” event).
If this requirement is not met, Oxalis cannot accept postponement or cancellation. Participants may only reschedule their course (or training) once (this does not apply to plant-based table events).
For cancellations communicated more than 7 days before the course/training/event, the total amount (excluding Billetweb’s processing fees) will be refunded.
For cancellations communicated less than 7 days before, no refund will be made. However, participants may request a reschedule (one reschedule only) to another course/training if the request is received at least 72 hours before the original date. Rescheduling is not available for plant-based table events.
After this deadline, no refund or transfer will be authorized.
Article 10 – Absence (only for the “Basics of Plant-Based Cooking” training)
Attendance at each scheduled session is strongly recommended. However, if a session is missed for a valid reason (illness, planned travel, etc.) and we are notified in advance by email, the session may be made up during a future cycle.
The condition for rescheduling is notifying us by email at least 12 hours before the session. You will then receive a confirmation email which must be kept. You must then send us a request specifying the replacement session, along with the prior confirmation. You will receive a final confirmation of rescheduling.
Make-up sessions are only available within the “Basics of Plant-Based Cooking” training cycle.
This policy applies exclusively to the “Basics of Plant-Based Cooking” training.
Article 11 – Respect for Premises, Equipment, and People
In case of disrespect toward the premises, equipment provided, trainers, or other students, Oxalis reserves the right to immediately exclude the participant from the course without refund.
Article 12 – Commercial Use of Course and Training Content
Except for professional training programs, courses are intended for private individuals. Their content is not intended for commercial use. Any sale, reproduction, or distribution of course materials without prior consent is prohibited.
Sharing course content, including transmitted recipes and course materials, is prohibited in a professional context (non-exhaustive list: catering, workshop facilitation, publishing, social media content, etc.) without prior written consent.
Recipes developed by Oxalis Ecole de cuisine végétale ASBL during courses, training, or workshops, and/or sent by email afterward, remain the intellectual property of Oxalis.
Reproduction, representation, or publication of recipes shared within Oxalis activities is only authorized for private, non-commercial use. Attribution must always be respected by clearly stating:
“Recipe proposed by Oxalis Ecole de cuisine végétale ASBL” in a visible and legible way on any medium of distribution or presentation.
Article 13 – Gift Vouchers
Offering a gift voucher: Gift vouchers with unlimited validity are available for group cooking classes, trainings, private cooking classes, and private chef services. These vouchers are not nominative. After payment, a confirmation email containing the personalized PDF voucher will be sent to the email address provided at purchase. Communication will be made exclusively via email. Please ensure that you provide a valid email address. Oxalis cannot be held responsible for invalid addresses or emails ending up in spam folders.
Using a gift voucher: The beneficiary must book their course, training, or private chef service by emailing oxaliscuisine@gmail.com. No refunds will be issued. Gift vouchers can only be used for the service specified on them.
Article 14 – Liability
The products offered comply with Belgian legislation in force.
Oxalis Ecole de cuisine végétale ASBL cannot be held liable for damages resulting from misuse of purchased products.
Furthermore, Oxalis cannot be held liable for inconveniences or damages inherent to the use of the Internet, such as service interruptions, external intrusions, or the presence of computer viruses.
Article 15 – Applicable Law in Case of Disputes
The language of this contract is French. These terms and conditions are subject to Belgian law. In the event of a dispute, only Belgian courts shall have jurisdiction.
Article 16 – Intellectual Property
All elements of oxaliscuisine.com remain the intellectual and exclusive property of Oxalis Ecole de cuisine végétale ASBL.
No one is authorized to reproduce, exploit, redistribute, or use any element of the site, whether software, visual, or audio, even partially, without express written consent from Oxalis. Any simple or hypertext link is strictly forbidden without prior written authorization.
Article 17 – Personal Data
Oxalis Ecole de cuisine végétale ASBL reserves the right to collect personal information and data concerning you. These are necessary for the management of your order and for improving the services and information provided.
They may also be transmitted to third parties involved in order management, execution, processing, and payment.
These data are also stored for security purposes, to comply with legal and regulatory obligations.
In accordance with Belgian law (Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, amended by the Law of 11 December 1998 transposing Directive 95/46/EC of 24 October 1995), you have the right to access, rectify, and oppose personal information concerning you, directly on the website.
Article 18 – Record Keeping
Oxalis Ecole de cuisine végétale ASBL will archive purchase orders and invoices on a reliable and durable medium constituting a true copy.
The computerized records of Oxalis will be considered by all parties as proof of communications, orders, payments, and transactions between the parties.